Customer Responsibilities

Customer Responsibilities:

Adventure sports involve risks for all participants. You will need to be prepared and understand the risks associated with river rafting. We take every necessary precaution to ensure an enjoyable trip for each of our guests. We cannot be responsible for personal injury or lost/damaged articles. You will need to acknowledge these risks by listening to a safety briefing prior to your activity. You’ll also need to read and sign a liability release prior to departure acknowledging our customer responsibilities. We will e-mail or mail one to you for review if you wish.

We offer numerous options and activities to choose from that offer varying degrees of difficulty. You should choose a trip within your group’s personal limits that keep all participants in mind. Please consider your group’s comfort levels when deciding on a difficulty level for your adventure.

Many of our adventures require a minimum age requirement. These requirements serve as a guide for you when making a decision about the adventure you choose. Factors that go into minimum ages include a person’s height, weight, physical ability, mental capability and maturity levels. These factors, along with years of experience of servicing thousands of guests, have gone into setting minimum ages.

Reservations:

Reservations are strongly suggested but walk-ins are always welcome. Many adventures have limited capacity so advanced reservations are always beneficial. When a reservation is made it is a commitment for us to hold space for you and possibly turn others away. If you choose to cancel, it can be difficult for us to re-book a trip. Re-booking a trip is especially difficult when the cancellation is close to the trip date. Because of these factors, we are firm in adhering to our cancellation policies.

Deposit and Cancellation Fee Policies

We will hold your credit card to be kept on file at the time of booking. We take a deposit at the time of booking but you can change or split your payment method on the day of the adventure. A cancellation fee will be will be charged for all cancellations that are within 48 hours of your activity’s departure time. The cancellation fee may be the full amount of the trip. This cancellation fee is because your spot may be filled by another customer on a waiting list. Also, guides must be scheduled for your trip the night before and show up early to make sure your trip is rigged and ready to go, if you cancel the day of, they still have to be compensated for their time.

Activity Cancellation

We run our trips rain, snow or shine. We will determine when an activity should be cancelled due to unsafe, or undesirable conditions. If we decide to cancel a trip due to these conditions, insufficient reservations, or other factors beyond our control, we will attempt to reschedule your trip or provide a full refund. If we determine river conditions to be unsafe or unsuitable, we reserve the right right to transfer parties to a different river, or section of the river, on the same day. We will make every effort to give you as much notice as possible.

Minors

Minors less than eighteen years of age not accompanied by their parent or legal guardian must bring our release form signed by their parent or legal guardian acknowledging our customer responsibilities. Our release form can be downloaded from our website, or we can mail/email a copy to you. Some of our adventures may not be suitable for young children. Please do not hesitate to contact us with any questions you may have regarding your child’s participation. Children must be at least 30 pounds to participate in any river trip.

Photos and Videos

We reserve the right to take photographs or video of any of our adventures. All participants agree that we may use such photographs or videos for promotional and/or commercial purposes.

Use Fee

All adventures have a 12% use fee added.  This use fee covers Permit and Recreational Use Fees for The USFS, BLM, DOW, Colorado State Parks, and City of Glenwood Springs.